Absolutely pathetic service from Betway.

I am extremely disappointed with the level of service I have received from Betway.

Firstly, my account was locked after I made a R1,000 deposit on 12 August 2026, with no clear reason provided. As a result, I was unable to place any bets. I contacted Betway numerous times over a two-week period, but received no satisfactory assistance. My account was eventually unlocked on 25 August 2026.

On 6 September 2026, I made a withdrawal. Today is 8 September 2026, and my withdrawal has still not been processed or paid out. Your stated payout process is 24 hours, yet this timeframe has already been exceeded.

I attempted to contact your call centre yesterday and again today, but my calls have not been answered. This is completely unacceptable and reflects extremely poor customer service.

I expect my withdrawal to be processed and paid out as a matter of urgency. Please also provide me with a clear explanation for the delay.

If this matter is not resolved immediately, I will seriously consider closing my Betway account and taking the matter further through the appropriate channels.

I look forward to your urgent response and resolution. Kevin Moodley ***