Absolutely NO service! + impossible to get help!

Item: Betway - South Africa
Rating: 1
Author: Johann A

Joined, played a while, got an error message "problem communication with wallet". Next day logged in again, but same error message. Tried their 'Live Support' but waited & waited with no 'agent' replying (10+ minutes!). Day afterwards still same problem - waited 40+ minutes for 'Live' support - 'DEAD' support more accurate! Tried again few days later, but now cant log in/"account inactive". Tried again their 'Dead' support as I'm writing this - waiting in vain 25+ minute already. PS: also tried to phone - first 2 times engaged & 3rd time just holding long time for a 'dead' agent (who didn't come alive).

Helpful (0)

Replies (1)

Betway - South Africa's replyOfficial

30 Jan 2026, 16:33

Hi Johann, Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via a phone call. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.

Thank you for sharing the thrill and the love of the game with us as part of the Betway family.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards, Betway Team

Betway - South Africa's reply30 Jan 2026, 16:33

Official