Hellopeter
Share Your Experience
AB
Amanda B

1 reviews | Active since Apr 2022

24 Aug 2026, 19:45

A very unhappy client 😭

On Saturday morning 22nd August 2026 I made an EFT withdrawal of R70 and it was pending, I also had credit of R40 something in my betway account, I logged out for a few minutes when I log in again I had Zero credit an when I went to track my withdrawal status it had been reversed but I didn't receive the reversed amount nd my credit was gone😏 when I checked my transactions I saw a 1 voucher withdrawal of R104 and another of R15, I didn't request for vouchers and I didn't receive any vouchers.

I tried asking for assistance via their live chat but I have been kept waiting since Saturday afternoon to no assistance

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply25 Aug 2026, 17:08
Official
Hi Amanda,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
 
Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards,
Betway Team

Betway - South Africa
Betway - South Africa's reply31 Aug 2026, 15:06
Official
Hi Amanda, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We have attempted to contact you; however, we were unfortunately unable to reach you.
 
Kindly advise on a convenient time for us to contact you to discuss the matter further.
 
Your response will be greatly appreciated.
 
Regards, 
Betway Team