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Xidavini X

1 reviews | Active since Sept 2018

11 Sept 2025, 07:13

48 Hours for a Withdrawal to be processed While the policy says UP to 24 HOURS

Withdrawals take more than 24 hours to process, I made a withdrawal on the 10th of September, 01:00 AM. Since 01:36 the status is stuck on processing payment, funny enough I made further withdrawals during the day and the are paid. I spoke to an agent Tsholofelo/Isabel on the 11th of September at 01:40 AM to understand why I am not paid. She further said I must wait for another 24 hours for the status to change. I asked her to escalate as I had made another withdrawal at 00:30 and has been paid already, he/she told me to **** off and later kept quiet. Till today’s time 07:00 AM, the status hasn’t changed and I have not been paid. I just need my withdrawal so that I can move to another site, I can see I am not their type of client. How do you treat customers like that?

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Replies (3)
Betway - South Africa
Betway - South Africa's reply11 Sept 2025, 08:10
Official
 
Hi Xidavini,  
 
Thank you for your review. We appreciate the time you took to raise this matter.   
 
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.   
   
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards,  
Betway Team  
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Xidavini X's update11 Sept 2025, 08:27
Reviewer Update
I did and you guys failed me,
Betway - South Africa
Betway - South Africa's reply11 Sept 2025, 11:19
Official
Hi Xidavini, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,

Betway Team