4 Month Enquiry Still Not Resolved and not support Provided by Betway

I previously wrote a review on my experience with Betway and that is now 4 months later where I have not received any assistance with regards to the mo ey that need to be sent back to me. I have been making follow up and they keep kn sending me from pillar to post as I feel like I am being ****med.

I have given Betway ample time to investigate and reimburse my money that I deposited and never played any games with. Everything I call you make a follow up they dont have concrete feedback but just say they will make a follow up with the Risk department and its been now over 4 months and nothing.

As such I have decided to take this matter further and was advised by my lawyer and the Ombudsman to lay a formal complaint against them and that will enable them to send a latter to Betway and also communicate with the Capetown Gambling Board because they are the ones who approved their licenses and they are sure there is a bridge of contract based on all these practices that Betway are embarking on more especially because its funds that were deposited in their account and were never used by me but they are holding on to them without proper explanation.

I know they will say they will investigate this matter but the fact is that is just an excuse to appear as if they care about our matters.

My Betway Account is - ***.