3 Months unresolved query: Betway not paying back my money deposited by mistake

I have a really bad experience with Betway. 3 months ago I had an issue the deposit I made by mistake to my account as it was deposited twice instead of 1 times. I contacted them regarding the reversal of these funds and they requested all the required documents and I did submit them but till today 3 months later I have not been assisted and I make a follow up every week and they tell me the documents are with the risk department for verification. What stresses me the most is that even all the agents that I talk to when I make a follow up tells me that they are not able to contact the risk department to make a follow up for me, I mean what kind of nonsense is that. If they themselves cant contact their own department internally then how can we trust that company.

I am still fighting for my reversal even today and they have even looked my account.

I am now in the process of laying a complaint with the Ombudsman and the Western Cape Gambling board and I would like to advise the other guys who have these kind of issues with Betway to do the same, the more we report these things to the right people the batter or else Betway will get way with these ********l practices.