Harassment at Betting World Mahikeng

On Friday 08/12/2017 at around 17:15, I went to verify my tickets at Betting World Mahikeng as I always do. I queued at counter no:1 for almost 32 minutes. After reaching the counter, the lady by the counter refused to assist me by checking my tickets as I always do (She told me her name is Lesego but I do not believe it as she did not even wear her name tag). I went to queue again at counter no: 7 for almost 45 minutes and when reaching the counter again, the lady wanted to assist and Lesego again from counter no: 1 told the lady who wanted to assist me not to help me as she (Lesego) is the Manager. I demanded the Branch Manager's contact, and she refused. I asked her about the World Betting Head Office contacts she refused and she said I can go and tell them at Head Office they cannot do anything about it. What kind of person is allowed to work with customers? It shows that she do not care about her work at all. I tried to take a picture of her so that when I write to Head Office, they should see who am I talking about. While she was at the counter, she ran to hide in the office and stopped working for almost about 15 minutes again. Lesego also told me that, I must go and verify my ticket at the door as there was a note book where they have written the winning numbers. That note book that she referred me to be untidy, torn and hand written. I told her that I cannot check my tickets at that note book she is referring to as I trust the computer as they always check for me there as I cannot see properly. What if they made an error about the winning numbers on that untidy note book? I don't think World Betting Head Office know about that untidy note book at the door. Yes, I believe it helps others but it’s not supposed to be forced to customers. I REAPEATED MYSELF TO HER AGAIN AND AGAIN and she refused to assist me telling me that there are other people that she wanted to assist not me. I asked her that I am also a customer as I paid for those tickets, and she told me that she does not care, she is the Manager and I must do what she ordered me to do.

I told her again that, I am also a customer; I bought the ticket here, where I want her to check on the system / computer. Lesego was very rude to me and I felt that I was harassed in front of her staff members and in front of other customers who were coming to buy the tickets. I asked for my refund because I did not get the respect that I deserve as a paying customer. They called the security guy to throw me out of the building, for which I calmly told the security what I want, and the security tried to tell me again about the note book at the door, I still refused, and the security guy told me loudly in front of other customers and one staff member that I am stubborn.

I would like Betting World Head Office to make sure that disciplinary action has taken place and feedback me on that as well. If Management can also review the surveillance footage of this incident and investigate this rude behaviour, that will be great because Lesego and the security guy know nothing about customer service / expectations. I think when people are looking for jobs; they first start by attending / invited to the interviews, so that Management can choose the right person for the post. I was so humiliated about how I was treated on Friday at Betting World Mahikeng. I am not a kind of person who complains, but this kind of attitude towards me or other customers need to stop and only Management can do that and assist before the name of the company put into disrepute, as I was about to send this complain to the newspapers as well.

I also appreciate it if Management can invite me to show them Lesego as I know her by the face, and don't believe that she gave me the correct name. I want to stop this for reoccurring again in future for other customers to feel what I have felt on Friday. Please view the footage and call me, I am still in Mahikeng at the present moment.

Kind regards, Moilwa Mmitshane Contacts: ********** 517