what better way to bond then with TUMI :)

Good day Tumi/ All Higher Management. Trust you are well? I'd like to compliment you for the excellent service you provided me with from the time you started handling my query, you helped me to sort out not only my concern and future home but you created a sense of hope , made me understand my faith and also understand that there are still human beings out there who live life with principles , every email sent was attended to and every form of communication held with us was simple and straight to the point we were never left in suspense we were kept informed throughout the process you created a sense of family understanding putting yourself in our shoes as first time buyers. Your listening skills and attention to detail is out of this world not only did you understand you took the bull on by the horn YOU TUMI TLHOBELO assisted in completing what we were afraid to take on. You stayed on the line so patiently to help me with this bond query of mine right till the very end. I have always been pleased with the service I receive. However you TUMI TLHOBELO, your professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Within a few days, you were able to understand my needs and reasoning around my situations with regards to my account and started the process of having my family bond account checked and information immediately provided and a way forward was found. The attention to detail with which you helped me understand this concept is in a league of its own. Such a commitment to great customer service is to be commended. From the point of contact with you, I was provided with excellent service, and I truly appreciate it, I am sure you are a valuable member of your customer service and company brand BETTER BOND TUMI TLHOBELO IS THE KIND OF INDIVIDUAL EVERY NEW HOME OWNER NEEDS. I am highly pleased with the professional manner in which you handled this entire query. With this email I would hereby like to compliment you TUMI TLHOBELO for the excellent service you provided me with you are a keeper in your environment and most definitely someone any customer would love to deal with. Approach is really important personally and professionally and I think you have mastered that, listening to understand and not to reply is another skill that you have and you will bring a lot of satisfaction to your business environment if everyone can adopt your attitude. Its real impressive that you took not only your time but attitude to deal with this matter and having a solution in the back of your mind knowing that you can handle not only your job but also a customer simply by engaging and understanding that’s real impressive. Your attitude towards your work is on an entirely different level. TUMI TLHOBELO your professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. Just within one week from engagement, you resolved everything in my benefit. Your company is successful because of its focus on its customer services. Well done! This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with you it would be my pleasure to put in any recommendation if any team leader or manager post ever become available in your space if ever you need to provide any feedback from any client please know I would also be more then welcome to do so. I would like to acknowledge your immense input in getting the matter resolved. You have a winner’s attitude, and I appreciate the fact that you take your customers seriously. I am incredibly pleased with the quality of customer service provided to me, I will not forget this service ever ,real customer service. Don’t ever change this attitude towards work and you will succeed . 😊 Kind Regards Taariq Dawood