squeezing information from a stone

For all the reports of great service by betterbond we appear to have received the lemon agent.<br> <br> Our agent never gives us response, we have asked to be kept in the loop daily and informed of progress despite all his assurances we still do not receive feedback/are kept up to date.<br> <br> I don't understand how a customer can request to be kept in the loop - be assured they will - and then the consultant reverts back to doing the bare minimum. I feel like my own endeavors would have been faster.<br> <br> I have to call him out of my cost/time to find out what is going on.<br> <br> Pathetic<br>