Shocking

So my wife and I were referred to Betterbond by our agent for securing a home loan in Port Elizabeth. All went well until we saw the offers from banks. Better bond did not apply for the correct amount stated on the offer to purchase. They asked the banks for full amount. When we contacted them they apologized which is normal but then had to do more credit checks on us to submit the correct bond amount. this in turn has affected our credit scores for too many applications in a short time frame. I don't know why we have to pay for this for there incompetence. How can a company with a high rating not even follow a simple offer to purchase, that is the core of your business.