Poor Service from Itumeleng Matsebetlela

Poor service in 2021 is not excusable and no apology can be good enough especially when i've called, emailed and asked my agent to try and get hold of Itumeleng Matsebatlela for feedback. I don't know why i bothered with originatores instead of dealing directing with the bank but i guess i thought i'll be saving time. Instead i lost time and the property becasuse for over a month now i have to beg Itumeleng for feedback. He left me hanging int he meantime the bank and attornyes are calling and i don't know what to say because when i last spoke to Itumeleng he said he is working on "something else". it's been a week, i don't know what he is working on or when i'll get feedback