1 reviews | Active since Aug 2014
non-satisfactory service
Seems like my experiences with Better life is not as great as their other clients. Following my complaint to Hello peter I was contacted and one of the \best consultants\" was assigned to assist us. In the beginning she seemed to be fine but when it came to our actual application we received poor service. I have to call/email for feedback or progress. I even follow up on our own application directly from the bank. We received our AIP directly from bank, Better Life consultant forwarded this info to us much later. No willingness to assist or try for better deals from bank. I thought that Better life would make a home loan application so much easier instead they are wasting time and causes stress to desperate applicants. Many times we don't even get a reply to an email. "
Good day Rushdiya. We acknowledge receipt of your complaint and sincerely apologise for the perceived lack of feedback on our side. As per your discussion with Majdi Mathews we assure you that we take your feedback seriously and will address shortcomings with those who had dealings with your application. We pride ourselves in delivering superior service to our clients and are very dissappointed with this feedback. Once again, please accept our sincere apologies. Kind Regards The BetterLife Home Loans team.
Best regards,
Good day Rushdiya. We acknowledge receipt of your complaint and sincerely apologise for the perceived lack of feedback on our side. As per your discussion with Majdi Mathews we assure you that we take your feedback seriously and will address shortcomings with those who had dealings with your application. We pride ourselves in delivering superior service to our clients and are very dissappointed with this feedback. Once again, please accept our sincere apologies. Kind Regards The BetterLife Home Loans team.
Best regards,