Non Challant service

Initial contact with your consultant was pleasant and assuring, but follow ups became a nightmare, I couldn't get hold of her for the longest time. When I eventually did she was sitting with results from the bank which she had not communicated with us, she communicated declines but never provided any documents or proof from the banks therein. She also indicated that they wanted to knpw about passed accounts that looked as if they still existed , I passed on the settlement letters to her and had not heard back from her in 2 days, I eventually went straight to the banks myself and they communicated that they had passed on feedback to her which she was essentially sitting on and had not passed on to us, this is the second week ur application is with her and we have no solid feedback whereas applications we did directly with a bank came back to us with a few hours. I don't think she was too invested in our application and should have communicated that as it forced us to go with another offer without seeing what other banks had to offer because we could not get hold of her. As we speak I expressed my frustration to her and she promised me 12 hours ago to call and I am still waiting..... I would really not recommend these originators if this is a measure of their general service