Most unfortunate experience with BetterBond

We came into contact with Betterbond to get a Pre-Qualification amount for a home loan just to see what we would potentially qualify for (We did not need a commitment from betterbond to say they would give us X amount fro a home loan we just need to see what we would qualify for). I digress, so we were declined due to a Telkom account that was in areas by R793. So my disappointment in better bond as even my own bank give me a Pre-Qualification amount with the same information. They should just say if they do not need the business. Just for reference here is the email communication with a betterbond agent: Me: "Please just clarify for me: Our Pre-Qualification was declined due to the Telkom account that was listed arrears for R 793.00? or is there more to it?" Betterbond agent Replay : "Yes because of the Telkom account."

Look at least they are honest