Horrible service received.

I Had a VERY VERY bad experience with Luvuyo Ntshweleka today , I called BetterBond to find out when are they going to debit my account for Feb and if our account is still active as we have not paid for Jan . She explain something which was proven to be wrong by her colleague (Trisha Pillay ) when calling for the second time , Luvuyo was not helpful at all ,she was so rude to me , I felt like she did not value me as a customer and i think the reason being is because i missed payment .This has nothing to do with her, it IS my consent and my policy. I ask her to call my fiancé as he is the one paying for this policy, to explain what she is explaining to me because it did not make sense to me at all , she turn around said she will only call him if there are no calls to answer , so I ask her " if I am not their client and making this call will be a waist of her time " she made me feel like resolving my query is not important to her or the company and this is not how you should represent your company.

I feel like cancelling this policy and find a better service provider that will value me as one of their client. I have never felt so small in my entire life they way she did.