Extremely Poor Service

I can’t begin to describe how disappointed I’ve been with this experience. Firstly I was given the agents business card by estate agent and thought I’d make use of her services.

Well this whole process has just become the worst experience of my life and I’m actually not even looking toward to owning the home anymore.

The lack of communication is shocking to say the least and it’s not go to the point where I’m dealing with three different people at “Betterbond”

I have received an approval in principle from one of the banks and it stipulates that you have 5 working days to accept. Well that ship has sailed long ago and apparently we are still waiting for “further documentation” from “other banks”

I don’t understand what documentation from ABSA and FNB have to do with my loan from Standard Bank.

The other crazy thing is that I’m already at the stage where I’ve received an approval and should hopefully after much nagging get my final grant soon but I still haven’t even received my certificate showing what I pre qualified for!!

Should you not at least share the pre qualification outcome with your client “Betterbond”?

Honestly I shocked at the service I’ve received.