Disappointing service

As potential new home owners, it was a real struggle dealing with BetterBond. The consultant we dealt with requested documents initially and then requested documents that we already provided. The consultant then asked us to provide additional documents that the banks had requested, this should of been stated upfront so we can send through all items in a single email and avoid the back and forth email tennis which is unnecessary. Eventually we did manage to obtain reasonable bond offers but felt the entire process could of been handled in a much better way, more effective communication and guidance with the bond process would of helped tremendously. The customer should be treated well and consultant should have a good customer service attitude. We will definitely not be recommending BetterBond and will be seeking alternative bond originators in the future.