BETTERBOND - TANIELLE CORNWALL

I, a first time applicant, ********ly entrusted Betterbonds (MO - Tanielle Cornwall) with filing for application at the various banks (4 banks) on my behalf.

I received a pre-approval of R963K and app**** for a lesser amount of R****. To my complete disappointment, my application resulted in 4 declines, across all the banks.

The whole process, to date, has been a complete and utter disaster. My bank, according to Betterbond and the document provided, declined my application on "internal bank scoring". As I am a private client of the bank, I approached my banker, who ruled out the possibility of a scoring decline and confirmed that I had nothing listed against my name.

I have reached out to the MO (Tanielle Cornwall) several times, regarding their R5000 payout (as per their adverti*****t), but have to date not had the courtesy of a response.

I do not believe that they realise the detrimental effect their application forms had on my credit score. It appears that all declines were on affordability. This means that Betterbond intentionally pre-approved me for a higher amount, knowing that there was no way that my applications will be successful. How is this even possible at a place as big and well-known as Betterbond? I hope this reaches the right person, and serves as a warning to all first time buyers. It is safer to file the applications at the banks on your own accord. Do not entrust any company to do it on your behalf.