Better or Worse Bond?

I am so glad that the company page directs people to Hello Peter for a review. I WOULD NOT RECOMMEND USING THIS BOND ORIGINATOR.

Currently in the application process. I wish I have never decided to go with Better Bond. Complaints are about Ms. Lucy Naaidoo:

1. She took a whole week after we submitted all of the required documents to begin the application process. We only knew this because there was an error with the access password to view statements and she only contacted me to ask for the correct password a week later. She ignored my emails asking about the time taken to submit the applications. Her response was that becausw of the incorrect password, she could not proceed all week. So if I understand correctly, she continued to enter the incorrect password for 7 days before she finally decided to contact me and ask if there is a mistake. No apologies, no etiquette.

2. I should have received an email from her requesting specific documents, but she sent it to the wrong email address. 3. She advised that the banks will require a deposit because I am working abroad. This is incorrect as many other South Africans working in the same country as I am have received 100 percent bonds from banks in SA.

4. To sum it up: My OTP expires today, Better Bond only submitted applications to tge banks yesterday even though all supporting documents were sent to Better Bond a week ago. The urgent request for submitting additional documents did not reach me yesterday because Better Bond entered the incorrect email address.

This so-called expert from Better Bond has not shown much professionalism and the service has been far less than I had expected.