EW
Elmari W

1 reviews | Active since Sept 2016

07 Sept 2016, 12:52

Better Bond, What!? You BETTER STAY AWAY

<p>I cannot even begin to explain how I feel about this terrible situation Better Bond has created.</p> <p> </p> <p>We were referred to Mara van Wyk at Better Bond due to her good experience...</p> <p> </p> <p>My husband and I signed the OTP and forwarded the required paperwork to Better Bond. On numerous occasions I raised my current state of insolvency. Mara said "let's send the paperwork to the bank and wait for their response". She also discussed this with the agent.</p> <p> </p> <p>The bond was approved by Nedbank, According to Mara none of the other banks approved due to my insolvency. We paid a deposit of R500 000 to the attorneys. I couldn't believe the bank approved us. </p> <p> </p> <p>We had an appointment with the attorney and had to sign a document stating that neither my husband or I are currently under insolvency. I couldn't sign it. At that time we didn't think it would be a problem, because our bond originator disclosed this to the banks.</p> <p> </p> <p>Days later the bank notified us of the cancellation </p> <p> </p> <p>We received an invoice from the attorney for R79722.69 and the balance of our deposit paid into our account. Another invoice came through for R9224.53.</p> <p> </p> <p>Better Bond response was, "We discussed the matter with our consultant and also contacted the estate agent involved."</p> <p>They confirmed that they were not aware of our status as being insolvent at the time that the home loan application were made.</p> <p>"Accordingly we were not in a position to disclose this to the bank."</p> <p> </p> <p>REALLY!!!? According to their area manager and the bank there's a question on the application that Mara should have asked. "Are you currently or have been declared insolvent?"</p> <p> </p> <p>If according to Better Bond I did not disclosed this at the time, THEN WHY WAS THE QUESTION NEVER ASKED???</p> <p> </p> <p>I am sure the NCR will have a good answer for me!</p>

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Replies (1)
BetterBond
BetterBond's reply07 Sept 2016, 12:59
Official

Good Day Elmari de Waal

Thank you for bringing this issue under our attention,

We will be in contact with you soonest

Regards

BetterLife Team