Bad service

Bad service. Two of the major banks responded with an offer. While others Standard Bank and Nedbank requested further documentation which we've sent via Betterbond. After that there was no feedback on the other two outstanding banks.

We then received an email saying it time to choose without formal feedback on the status of the two other bank. We then requested her to follow up with the other two banks because we're hoping for a better offer from them. She promised to but never came back to use.

Tried to reprocess our application directly with Nedbank but our application was blocked by Better bond's.

Then contacted Lesego from Betterbond yesterday, that's after last hearing from her for over a week. She promised to finalise our report before end of business day yesterday. However I received a said email from her this morning informing us that FNB and Absa withdrawn their offer. When I asked for reasons she said the offer is valid for only 5 days and she never informed us in time