Better World Books bad refund policy and aftercare

Be aware of the policy and success rate of receiving the books you order at Better world books. I send them this message after not receiving my orders:

"Good day. I refer to order number ********** 5. I placed an order last year December for: 1. Asperger's Syndrome and ***uality: From Adolescence Through Adulthood. 2. Freaks, Geeks & Asperger Syndrome: A User Guide to Adolescence. 3. Of Mice and Aliens: An Asperger Adventure 4. Blue Bottle Mystery: An Asperger's Adventure 5. Judge Judy Sheindlin's Win or Lose by How You Choose! 6. Judge Judy Sheindlin's You Can't Judge a Book by Its Cover: Cool Rules for School 7. ***, Drugs and Asperger's Syndrome (ASD): A User Guide to Adulthood I only received the first and the last book. I realise that international shipment takes longer but it's been more than months now. Please advise accordingly"

This is their reply: ''Anny (Better World Books) Thank you for your email. I'm sorry to hear that your order has not arrived. Our current policy allows for a 60 business day period from when we ship the order for customers to contact us to let us know that their order has not arrived. Unfortunately we are unable to take action after this period. As such, we are unable to offer a refund or a replacement for this order.My apologies for any inconvenience or hardship this may cause. Please let us know if you have any other questions''