“Your claim has been escalated” for three months now

I am fed up with BetterSure and Pulane Booysen their service provider. I submitted a claim on the 28th of February 2024 and I still don’t have any actionable response or a date for which my gate motor can be replaced. I’ve called multiple times a week, sent multiple unanswered emails, requested to speak to managers or make an official complaint. However, I receive the same answer every time. “ your claim has been escalated and someone will take a look at it”. Well after looking at it for 3 months I would have hoped to have an answer, but no… no gate motor and no answer.