DM
Dakalo M

1 reviews | Active since Aug 2014

29 Jun 2016, 09:41

Worstlife insurance products

<p>I made an agreement with this so called Betterlife company for them to debit my account on the 27th for building insurance.i was so suprised when the debit went through on the 25th without any notice, my account was empty,so it bounced but the bank charged me R330 admin fee for unpaid transaction.i hav been calling them since 8AM taking me left and right, no one want to take responsibility.early debit was not even communicated with me. Oh now auto and General sent a letter which says they are going to debit my account with interest on the 11th. Auto and General consultant recieved instructions from The so called Betterlife consultant to debit my account as soon as possible.these people debited my account with R167 admin fee + R214 building insurance fee ( for the house which the contractors hav not even started building) R733 for bond insuarance. I have paid over R1444 including the one they are going to debit on the 11th. Before I accepted their insuarance policies I asked them about the complains I see on hellopeter but I decided to give it a try. They make your life worse believe me</p>

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Replies (4)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply29 Jun 2016, 09:50
Official

Good day mulaudzidakalo,

Thank you for bringing the matter to our attention.

Please allow us to investigate and provide feedback shortly

Regards,

Samuel Mabunda

BetterLife Client Service ***

BetterSure Financial Consultants
BetterSure Financial Consultants's reply04 Jul 2016, 13:15
Official

Dear Mulaudzidakalo,

As per our discussion, I would like to re-confirm that the refund of your bank charges has been paid to your account as confirmed

Once again I would like to thank you for giving us the opportunity to resolve this matter so efficiently

Kind regards,

Samuel Mabunda

BetterLife Client Services ***

DM
Dakalo M's update12 Jul 2016, 12:00
Reviewer Update

Thanks Samuel for quick response, my bank charges were paid back within 3days of complain.there were no more charges on the debit which went through on the 11th.

BetterSure Financial Consultants
BetterSure Financial Consultants's reply22 Aug 2022, 12:35
Official
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