WORST SERVICE OFFRED WHEN CLAIMING

Their Assessing Company, Digicall Assessing Solutions offer the worst service, and when you inform Bettersure, they tell you to call Digicall. I had put a claim on my building insurance, and from the get go, there was a feeling of non-urgency on handling the call. If I do not call or send an email to ask about the progress of the Claim, no one will even bother to inform me. Worst part is they then said that they have appointed a contractor who will call, that has not happened, its been a week ( and I informed them again that no contractor has called me) but still nothing. They never forget to debit money into my account, but offer the worst service, and no customer care whatsoever. I am now staying in a house with leaking roof (whenever it rains), broken windows, amongst other things, and the insurance company that claimed to be better than the rest when they wanted me to join them, have proven to be worse that even the Worst of companies.