Worst service, no value for money

If I could rate zero, I would. The worst service I have ever experienced. I submitted an emergency claim for a leaking roof. I have been calling for the past 3 days to get a rejection letter for my claim that I can take back to the developer so that they can fix. I can imagine how bad it would to actually lodge a successful claim where they would need to payout. I will be taking my business else where because my emergency was treated like a minor. I was told it will take 4-5 business days after I was put on hold for more than 20 mins several times