Worst Service i have ever experienced

I have lodged a claim after my geyser stopped heating water on the 20th of April 2023. Bettersure dispatched a contractor out to inspect the geyser and the findings were that it needed to be replaced as it is leaking and there are other components that needs to be replaced too.

The contractor submitted the report of the finding along with a quote for the repair to Bettersure and every day I have been calling them to find out the progress of the claim and the only thing they keep telling me is the matter has been escalated and is awaiting approval.

It pains my heart to see my kids and wife bathing in cold water every morning in this cold every day but we have insurance. It is evident that Bettersure only cares more about the money than the service the give.

I feel betrayed and used by bettersure.