TM
Thabiso M
1 reviews | Active since Feb 2020
29 Jan 2024, 13:02
Worst service for home Claim : Bettersure Insurance consultants
I have experienced the most worst service with Bettersure, I have registered on the 5th of January 2024 after a hailstorm damaged my car port and now it is the 29th of January the claim is not finalized. I am calling them day in day out to make follow up even I deal with appointed assessors to come to my house to assess, I will be on hold for 20minutes a day whilst consultant is check and dealing different people daily. From Foden Collins ( Team leader Felix Mamokaba) to now today Siyabong (Team leader Carlton Andrews) he us promising the same this that I will contacted but I have no hope.
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Replies (3)
BetterSure Financial Consultants's replyOfficial
29 Jan 2024, 13:13Good day Thabiso Motlhaoleng,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply29 Jan 2024, 13:13
Official
Good day Thabiso Motlhaoleng,
We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution.
Warm regards,
The BetterSure Team
TM
Thabiso M's updateReviewer Update
31 Jan 2024, 06:09Good day
To proof me right no one has contacted me ever since but apologies are made daily without action or corrective action, what is your turnaround time on claims so that all your customers know what to expect when they are in trouble
You guys don't care about your customers; you take a debit order monthly on time but when it's time to deliver it seems like there's no intent to service
This needs to be taken to the ombudsman
To proof me right no one has contacted me ever since but apologies are made daily without action or corrective action, what is your turnaround time on claims so that all your customers know what to expect when they are in trouble
You guys don't care about your customers; you take a debit order monthly on time but when it's time to deliver it seems like there's no intent to service
This needs to be taken to the ombudsman
TM
Thabiso M's update31 Jan 2024, 06:09
Reviewer Update
Good day
To proof me right no one has contacted me ever since but apologies are made daily without action or corrective action, what is your turnaround time on claims so that all your customers know what to expect when they are in trouble
You guys don't care about your customers; you take a debit order monthly on time but when it's time to deliver it seems like there's no intent to service
This needs to be taken to the ombudsman
To proof me right no one has contacted me ever since but apologies are made daily without action or corrective action, what is your turnaround time on claims so that all your customers know what to expect when they are in trouble
You guys don't care about your customers; you take a debit order monthly on time but when it's time to deliver it seems like there's no intent to service
This needs to be taken to the ombudsman
TM
Thabiso M's updateReviewer Update
15 Feb 2024, 15:21Hello please note Bettersure does not take their customers seriously I am coming back to this platform unserviced and unsatisfied. My claim from 05 January 2024 it is still pending and I am being sent pillar to post, I have logged a complaint but nothing has happened no matter how many times I explaned to their agents that this is a safety hazard for my children - I will advise everyone to never join this company as the service is horrible
TM
Thabiso M's update15 Feb 2024, 15:21
Reviewer Update
Hello please note Bettersure does not take their customers seriously I am coming back to this platform unserviced and unsatisfied. My claim from 05 January 2024 it is still pending and I am being sent pillar to post, I have logged a complaint but nothing has happened no matter how many times I explaned to their agents that this is a safety hazard for my children - I will advise everyone to never join this company as the service is horrible