1 reviews | Active since Nov 2017
Worst service ever!
I have been trying to sort out a geyser claim for more than a month now. Still to this day nobody has been sent out to assess the damage and they keep on trying to use a different provider.
My tenants was left without hot water for more than a week before a geyser could be inserted. I opted to pay for a solar geyser installation and then just sort out the claim afterwards. Now BetterSure does not want to pay for the original assessment by their own service provider. As they mixed up the invoices and working of the Solar Geyser installation invoice which was not what I originally had. Where is the original assessment BetterSure?
I have phoned out more than R200 of airtime and time wasted to sort this out. Why would I stay with this insurance product as it seems to be such a nightmare to claim. It is the worst experience I have had with any service provider ever.
Almost another week has past and still the query remains unsolved. Around every corner and turn it is like BetterSure is trying to avoid its commitment to deal with claims.
You finally did get in touch with me and the service provider but now you are switching out quotes with cheaper ones that does not match the original assessment of damage. Really have lost all trust and faith that this company is a reliable source for insurance. I will be shopping else where for insurance in the future.
Almost another week has past and still the query remains unsolved. Around every corner and turn it is like BetterSure is trying to avoid its commitment to deal with claims.
You finally did get in touch with me and the service provider but now you are switching out quotes with cheaper ones that does not match the original assessment of damage. Really have lost all trust and faith that this company is a reliable source for insurance. I will be shopping else where for insurance in the future.