1 reviews | Active since Aug 2019
worst service ever
If I could do this without rating with a star I would - last Thursday Bettersure let me know that they decided my R12 000 was only worth R6808, without any explanation. I signed the loss letter as incompetence is not what's needed when you've had a traumatic experience at your residence, where you're supposed to feel safe. I was told the money would be in my account (which I also verified and it's the same account they can't wait to take their monthly payment from) in 2 to 5 working days - today I PHONE (they don't communicate) to find out what's going on, just to be told they tried to pay it over but the bank account number wasn't correct - again the same account they take their money from every month. they also can't put me through to their finance dept because they don't have a number for them. Can I take this to the Ombudsman?
Thank you for bringing this to our attention. We're sorry to hear about the traumatic experience you endured and even more apologetic about the service experience on our side- when you needed us the most. Your frustration is warranted.
Thank you for being so patient since last week. We will urgently investigate the situation regarding your claim payout and ensure a consultant stays on top of this claim until you receive your payout.
Regards,
BetterSure
Thank you for bringing this to our attention. We're sorry to hear about the traumatic experience you endured and even more apologetic about the service experience on our side- when you needed us the most. Your frustration is warranted.
Thank you for being so patient since last week. We will urgently investigate the situation regarding your claim payout and ensure a consultant stays on top of this claim until you receive your payout.
Regards,
BetterSure