Worst service ever

I sent an email to ********** see below:

You have once again deducted R465 but the bond has not been registered yet.

I was also told that I would get a refund by 15 March for last month's deduction and still not received it!

This has now been going on for 2 months.

Pls refund R465 X2 now. I'm not going to wait another two months for my refund.

I'm highly ****ed now. Your service sucks. Make sure to change the start date of this policy too. I'm sure it was obvious to do when I requested the first refund.

If I don't get my refunds this week I'm going to social media.

Get it done!!!!!!

No one has rep**** to me, i got one refund but not the 2nd one so im assuming its going to take another 2 months!!!!