MS
Melissa S
1 reviews | Active since Feb 2024
03 Sept 2026, 07:15
Worst Life Cover By Far
I have been struggling for months to get assistance.
I have a dreaded disease policy with Bettersure. In the last couple of months, I have asked the question if I can claim on recent conditions/diseases that I have been diagnosed with, but I simply get ignored.
I can't be giving my money to a company that can't communicate properly with their clients.
I am shopping around for new life cover.
Helpful (0)
Replies (3)0
Replies (3)
BetterSure Financial Consultants's replyOfficial
03 Sept 2026, 09:06Hello Melissa
We’re truly sorry to hear how frustrating and disheartening this experience has been. When you’re dealing with recent health diagnoses, having to repeatedly ask for clarity about your cover without feeling that you’re getting the answers you need can add even more stress to an already difficult situation.
We understand how important it is for you to know where you stand and whether your recent conditions may qualify for a claim. Your concerns about the communication you’ve received are being taken seriously, and our team will investigate your previous enquiries, the communication history and your policy so that we can provide you with clear feedback on the next steps.
We appreciate you raising this with us and will make sure your concerns receive the careful attention they deserve.
Warm regards,
BetterSure
We’re truly sorry to hear how frustrating and disheartening this experience has been. When you’re dealing with recent health diagnoses, having to repeatedly ask for clarity about your cover without feeling that you’re getting the answers you need can add even more stress to an already difficult situation.
We understand how important it is for you to know where you stand and whether your recent conditions may qualify for a claim. Your concerns about the communication you’ve received are being taken seriously, and our team will investigate your previous enquiries, the communication history and your policy so that we can provide you with clear feedback on the next steps.
We appreciate you raising this with us and will make sure your concerns receive the careful attention they deserve.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply03 Sept 2026, 09:06
Official
Hello Melissa
We’re truly sorry to hear how frustrating and disheartening this experience has been. When you’re dealing with recent health diagnoses, having to repeatedly ask for clarity about your cover without feeling that you’re getting the answers you need can add even more stress to an already difficult situation.
We understand how important it is for you to know where you stand and whether your recent conditions may qualify for a claim. Your concerns about the communication you’ve received are being taken seriously, and our team will investigate your previous enquiries, the communication history and your policy so that we can provide you with clear feedback on the next steps.
We appreciate you raising this with us and will make sure your concerns receive the careful attention they deserve.
Warm regards,
BetterSure
We’re truly sorry to hear how frustrating and disheartening this experience has been. When you’re dealing with recent health diagnoses, having to repeatedly ask for clarity about your cover without feeling that you’re getting the answers you need can add even more stress to an already difficult situation.
We understand how important it is for you to know where you stand and whether your recent conditions may qualify for a claim. Your concerns about the communication you’ve received are being taken seriously, and our team will investigate your previous enquiries, the communication history and your policy so that we can provide you with clear feedback on the next steps.
We appreciate you raising this with us and will make sure your concerns receive the careful attention they deserve.
Warm regards,
BetterSure
MS
Melissa S's updateReviewer Update
13 Sept 2026, 19:33It would seem after this complaint, I have been instructed incorrectly, which in turn has caused me huge embarrassment. I'm utterly disappointed.
MS
Melissa S's update13 Sept 2026, 19:33
Reviewer Update
It would seem after this complaint, I have been instructed incorrectly, which in turn has caused me huge embarrassment. I'm utterly disappointed.
BetterSure Financial Consultants's replyOfficial
15 Sept 2026, 09:08Hello Melissa,
We understand that there was some confusion when your doctor was asked to complete the required forms, which resulted in a concerning conversation about the nature of your claim. We’re sorry for the distress and uncer*****y this may have caused you.
It appears that your doctor understood the documentation to relate to a disability claim. We would like to reassure you that your claim is for a dread disease benefit, and the misunderstanding regarding the type of claim has now been clarified.
Our Life Claims Assessor is assisting with your case and has provided clarity on the process and the documentation required.We hope this gives you some reassurance as your claim progresses. Our team will continue to assist you and provide the guidance you need throughout the process.
Warm regards,
BetterSure
We understand that there was some confusion when your doctor was asked to complete the required forms, which resulted in a concerning conversation about the nature of your claim. We’re sorry for the distress and uncer*****y this may have caused you.
It appears that your doctor understood the documentation to relate to a disability claim. We would like to reassure you that your claim is for a dread disease benefit, and the misunderstanding regarding the type of claim has now been clarified.
Our Life Claims Assessor is assisting with your case and has provided clarity on the process and the documentation required.We hope this gives you some reassurance as your claim progresses. Our team will continue to assist you and provide the guidance you need throughout the process.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply15 Sept 2026, 09:08
Official
Hello Melissa,
We understand that there was some confusion when your doctor was asked to complete the required forms, which resulted in a concerning conversation about the nature of your claim. We’re sorry for the distress and uncer*****y this may have caused you.
It appears that your doctor understood the documentation to relate to a disability claim. We would like to reassure you that your claim is for a dread disease benefit, and the misunderstanding regarding the type of claim has now been clarified.
Our Life Claims Assessor is assisting with your case and has provided clarity on the process and the documentation required.We hope this gives you some reassurance as your claim progresses. Our team will continue to assist you and provide the guidance you need throughout the process.
Warm regards,
BetterSure
We understand that there was some confusion when your doctor was asked to complete the required forms, which resulted in a concerning conversation about the nature of your claim. We’re sorry for the distress and uncer*****y this may have caused you.
It appears that your doctor understood the documentation to relate to a disability claim. We would like to reassure you that your claim is for a dread disease benefit, and the misunderstanding regarding the type of claim has now been clarified.
Our Life Claims Assessor is assisting with your case and has provided clarity on the process and the documentation required.We hope this gives you some reassurance as your claim progresses. Our team will continue to assist you and provide the guidance you need throughout the process.
Warm regards,
BetterSure