SL
Stuart L
1 reviews | Active since Apr 2013
15 Dec 2022, 09:27
Worst insurer
Dont ever insure with this company if you ever want to claim. The worst service I have ever received and then they have the audacity to send you an email saying you must pay your premium earlier because the mandated debit date is on a public holiday. WOW
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Replies (4)0
Replies (4)
BetterSure Financial Consultants's replyOfficial
15 Dec 2022, 09:39Good day Mr. Stuart
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
BetterSure Financial Consultants's reply15 Dec 2022, 09:39
Official
Good day Mr. Stuart
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
We have received your complaint and noted your concern.
We are sorry for the unpleasant experience. We will be in contact to discuss the matter further and to find a solution.
Regards,
The BetterSure Team
SL
Stuart L's updateReviewer Update
15 Dec 2022, 11:18So apparently Bettersure is the only insurer in SA has declared the hailstorm on the 6th of December a catastrophe (no mention of this in any media reports) and therefore have the right to prolong the claims process to their liking (the claim a mere R11000). One can only assume that this is to encourage claimants to rather not claim in order to save on claim pay-outs. If this is true it goes against every principle I was taught (20 years short term insurance work experience). NB. still no call from anyone senior that I requested to call me neither no call from anyone from your response to my initial review.
SL
Stuart L's update15 Dec 2022, 11:18
Reviewer Update
So apparently Bettersure is the only insurer in SA has declared the hailstorm on the 6th of December a catastrophe (no mention of this in any media reports) and therefore have the right to prolong the claims process to their liking (the claim a mere R11000). One can only assume that this is to encourage claimants to rather not claim in order to save on claim pay-outs. If this is true it goes against every principle I was taught (20 years short term insurance work experience). NB. still no call from anyone senior that I requested to call me neither no call from anyone from your response to my initial review.
BetterSure Financial Consultants's replyOfficial
15 Dec 2022, 11:52Good day Mr. Stuart
We acknowledge your complaint and thank you for bringing this to our attention.
One of our Consultants/Managers will be in contact with you to discuss this further.
Regards,
The BetterSure Team
We acknowledge your complaint and thank you for bringing this to our attention.
One of our Consultants/Managers will be in contact with you to discuss this further.
Regards,
The BetterSure Team
BetterSure Financial Consultants's reply15 Dec 2022, 11:52
Official
Good day Mr. Stuart
We acknowledge your complaint and thank you for bringing this to our attention.
One of our Consultants/Managers will be in contact with you to discuss this further.
Regards,
The BetterSure Team
We acknowledge your complaint and thank you for bringing this to our attention.
One of our Consultants/Managers will be in contact with you to discuss this further.
Regards,
The BetterSure Team
BetterSure Financial Consultants's replyOfficial
15 Dec 2022, 13:37Thank you so much for discussing your concerns with us.
As confirmed, the claim has been approved. Our claims department will provided you with documents to be signed and returned to our offices in order to request payment.
We humbly apologise for the inconvenience this has caused, the service failures will be investigated and addressed on an internal basis.
Kind Regards,
The Bettersure Team.
As confirmed, the claim has been approved. Our claims department will provided you with documents to be signed and returned to our offices in order to request payment.
We humbly apologise for the inconvenience this has caused, the service failures will be investigated and addressed on an internal basis.
Kind Regards,
The Bettersure Team.
BetterSure Financial Consultants's reply15 Dec 2022, 13:37
Official
Thank you so much for discussing your concerns with us.
As confirmed, the claim has been approved. Our claims department will provided you with documents to be signed and returned to our offices in order to request payment.
We humbly apologise for the inconvenience this has caused, the service failures will be investigated and addressed on an internal basis.
Kind Regards,
The Bettersure Team.
As confirmed, the claim has been approved. Our claims department will provided you with documents to be signed and returned to our offices in order to request payment.
We humbly apologise for the inconvenience this has caused, the service failures will be investigated and addressed on an internal basis.
Kind Regards,
The Bettersure Team.