AZ
Andiswa Z
1 reviews | Active since May 2018
04 Jun 2024, 11:26
Worst Insurance Ever stay way from BetterSure
Worst Insurance Ever!! I regret the day i signed up with them, very bad service from their stuff, Seniors Everyone.
Helpful (0)
Replies (8)0
Replies (8)
BetterSure Financial Consultants's replyOfficial
04 Jun 2024, 13:00Hello Andiswa
We are saddened by this feedback and would like an opportunity to make things right. Can you please give us information about what went wrong? Did you experience bad service during a claim process? More detail will help us to escalate this feedback and ultimately do better.
Warm regards,
The BetterSure Team
We are saddened by this feedback and would like an opportunity to make things right. Can you please give us information about what went wrong? Did you experience bad service during a claim process? More detail will help us to escalate this feedback and ultimately do better.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply04 Jun 2024, 13:00
Official
Hello Andiswa
We are saddened by this feedback and would like an opportunity to make things right. Can you please give us information about what went wrong? Did you experience bad service during a claim process? More detail will help us to escalate this feedback and ultimately do better.
Warm regards,
The BetterSure Team
We are saddened by this feedback and would like an opportunity to make things right. Can you please give us information about what went wrong? Did you experience bad service during a claim process? More detail will help us to escalate this feedback and ultimately do better.
Warm regards,
The BetterSure Team
AZ
Andiswa Z's updateReviewer Update
04 Jun 2024, 14:00Claim not finalised
AZ
Andiswa Z's update04 Jun 2024, 14:00
Reviewer Update
Claim not finalised
BetterSure Financial Consultants's replyOfficial
06 Jun 2024, 12:22Hello Andiswa
We've asked our consultant to look into your claim, and they've informed us that your claim has been paid. There was a system glitch causing a delay; however, you should have received the money by now. Please let us know if this is not the case, and we will follow up.
Warm regards,
The BetterSure Team
We've asked our consultant to look into your claim, and they've informed us that your claim has been paid. There was a system glitch causing a delay; however, you should have received the money by now. Please let us know if this is not the case, and we will follow up.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply06 Jun 2024, 12:22
Official
Hello Andiswa
We've asked our consultant to look into your claim, and they've informed us that your claim has been paid. There was a system glitch causing a delay; however, you should have received the money by now. Please let us know if this is not the case, and we will follow up.
Warm regards,
The BetterSure Team
We've asked our consultant to look into your claim, and they've informed us that your claim has been paid. There was a system glitch causing a delay; however, you should have received the money by now. Please let us know if this is not the case, and we will follow up.
Warm regards,
The BetterSure Team
AZ
Andiswa Z's updateReviewer Update
07 Jun 2024, 15:33Claim Number: BSH***2
AZ
Andiswa Z's update07 Jun 2024, 15:33
Reviewer Update
Claim Number: BSH***2
BetterSure Financial Consultants's replyOfficial
08 Jun 2024, 10:03Hello Andiswa
Our consultant has confirmed that your claim has been paid. Is there still something outstanding?
Warm regards,
The BetterSure Team
Our consultant has confirmed that your claim has been paid. Is there still something outstanding?
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply08 Jun 2024, 10:03
Official
Hello Andiswa
Our consultant has confirmed that your claim has been paid. Is there still something outstanding?
Warm regards,
The BetterSure Team
Our consultant has confirmed that your claim has been paid. Is there still something outstanding?
Warm regards,
The BetterSure Team
AZ
Andiswa Z's updateReviewer Update
10 Jun 2024, 11:45Yes, i had 2 claims
AZ
Andiswa Z's update10 Jun 2024, 11:45
Reviewer Update
Yes, i had 2 claims
BetterSure Financial Consultants's replyOfficial
10 Jun 2024, 12:34Hello Andiswa
Thank you for confirming this. We will send this to our consultant to see what is causing the delay on the second claim.
Warm regards,
The BetterSure Team
Thank you for confirming this. We will send this to our consultant to see what is causing the delay on the second claim.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's reply10 Jun 2024, 12:34
Official
Hello Andiswa
Thank you for confirming this. We will send this to our consultant to see what is causing the delay on the second claim.
Warm regards,
The BetterSure Team
Thank you for confirming this. We will send this to our consultant to see what is causing the delay on the second claim.
Warm regards,
The BetterSure Team
BetterSure Financial Consultants's replyOfficial
18 Jun 2024, 12:36Hello Andiswa
Our consultant has given us an update that you've been contacted and informed that the claim administrators will appoint another service provider on the claim.
Warm regards,
BetterSure
Our consultant has given us an update that you've been contacted and informed that the claim administrators will appoint another service provider on the claim.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply18 Jun 2024, 12:36
Official
Hello Andiswa
Our consultant has given us an update that you've been contacted and informed that the claim administrators will appoint another service provider on the claim.
Warm regards,
BetterSure
Our consultant has given us an update that you've been contacted and informed that the claim administrators will appoint another service provider on the claim.
Warm regards,
BetterSure