EM
Elizabeth M

1 reviews | Active since Nov 2021

11 Mar 2024, 08:51

Worst Insurance ever.

I made a hail storm claim with bettersure on the 11th January 2024, on the call i was told that the claim will be solved within 10 days. Little did i know that it was all lies m still waiting today. Everytime i call its more lies. Last Thursday i was talking to Katleho one of their claim consultant till now m still waiting for his call he said some of the things that were on the report were not done by the service provider so he will call the service provider and get back to me still nothing. The claim is still not resolved in two months time. My advice dont be a fool like me.....Never use bettersure.

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Replies (3)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply11 Mar 2024, 09:00
Official
Dear Elizabeth Masedi,

We’ve received your feedback and truly regret your unpleasant experience. We’ll be in touch soon to address your concerns and find a solution. 
 
Warm regards,
The BetterSure Team
#HealthyHome
EM
Elizabeth M's update15 Mar 2024, 11:25
Reviewer Update
The review was done on Monday, today its Friday and still you haven't done anything. Bettersure never bored to deal with my complain because customer satisfaction is not your thing you do not care about ur customers you just care about money u deduct every month from our accounts.

BetterSure Financial Consultants
BetterSure Financial Consultants's reply18 Mar 2024, 09:18
Official
Dear Elizabeth Masedi

We’ve received your feedback and truly regret  your unpleasant experience.  We can confirm that your request has been received

We are working on getting your matter resolved and will advise soonest. 

Warm regards,
The BetterSure Team
#HealthyHome