BK
Bandile K
1 reviews | Active since Aug 2024
19 Aug 2024, 15:36
Worst insurance ever!!
After being with the insurance for 3years, they are refusing to fix my leaking roof after the Cape Town storms. I have a 2year old and this is causing the house to constantly be wet and cold and my daughter is always sick. This ceiling can cave in and hurt anyone , how is that being fair Betterbond??
Helpful (0)
Replies (6)0
Replies (6)
BetterSure Financial Consultants's replyOfficial
19 Aug 2024, 16:01Hello Bandile
Thank you for contacting us. We're sorry to hear about the storm's impact on your home and what your family has endured since then.
Has your claim been rejected? Please send us your claim reference or ID number so we can track its status.
Warm regards,
BetterSure
Thank you for contacting us. We're sorry to hear about the storm's impact on your home and what your family has endured since then.
Has your claim been rejected? Please send us your claim reference or ID number so we can track its status.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply19 Aug 2024, 16:01
Official
Hello Bandile
Thank you for contacting us. We're sorry to hear about the storm's impact on your home and what your family has endured since then.
Has your claim been rejected? Please send us your claim reference or ID number so we can track its status.
Warm regards,
BetterSure
Thank you for contacting us. We're sorry to hear about the storm's impact on your home and what your family has endured since then.
Has your claim been rejected? Please send us your claim reference or ID number so we can track its status.
Warm regards,
BetterSure
BK
Bandile K's updateReviewer Update
19 Aug 2024, 16:53BSH***1
I waited an entire 6weeks to get this response now that my complaint is on this platform!
I waited an entire 6weeks to get this response now that my complaint is on this platform!
BK
Bandile K's update19 Aug 2024, 16:53
Reviewer Update
BSH***1
I waited an entire 6weeks to get this response now that my complaint is on this platform!
I waited an entire 6weeks to get this response now that my complaint is on this platform!
BetterSure Financial Consultants's replyOfficial
19 Aug 2024, 17:33Hello Bandile,
Thank you for sharing your details. We will escalate your query with our claims team to investigate with the claims administrator.
Thank you for your patience while we investigate.
Warm regards
BetterSure
Thank you for sharing your details. We will escalate your query with our claims team to investigate with the claims administrator.
Thank you for your patience while we investigate.
Warm regards
BetterSure
BetterSure Financial Consultants's reply19 Aug 2024, 17:33
Official
Hello Bandile,
Thank you for sharing your details. We will escalate your query with our claims team to investigate with the claims administrator.
Thank you for your patience while we investigate.
Warm regards
BetterSure
Thank you for sharing your details. We will escalate your query with our claims team to investigate with the claims administrator.
Thank you for your patience while we investigate.
Warm regards
BetterSure
BK
Bandile K's updateReviewer Update
23 Aug 2024, 11:06Hi guys
I’m still waiting for feedback, a week later!!
I’m still waiting for feedback, a week later!!
BK
Bandile K's update23 Aug 2024, 11:06
Reviewer Update
Hi guys
I’m still waiting for feedback, a week later!!
I’m still waiting for feedback, a week later!!
BetterSure Financial Consultants's replyOfficial
23 Aug 2024, 17:14Hello Bandile.
We apologise for the delayed response and thank you for your patience. We will arrange with a consultant to contact you as soon as possible as we are still awaiting communication from the underwriter regarding your claim.
Regards,
BetterSure
We apologise for the delayed response and thank you for your patience. We will arrange with a consultant to contact you as soon as possible as we are still awaiting communication from the underwriter regarding your claim.
Regards,
BetterSure
BetterSure Financial Consultants's reply23 Aug 2024, 17:14
Official
Hello Bandile.
We apologise for the delayed response and thank you for your patience. We will arrange with a consultant to contact you as soon as possible as we are still awaiting communication from the underwriter regarding your claim.
Regards,
BetterSure
We apologise for the delayed response and thank you for your patience. We will arrange with a consultant to contact you as soon as possible as we are still awaiting communication from the underwriter regarding your claim.
Regards,
BetterSure
BK
Bandile K's updateReviewer Update
06 Sept 2024, 17:22It’s been two weeks of waiting for the call from the better sure team??
In the meantime my premiums have increased even though I have not claimed ??
In the meantime my premiums have increased even though I have not claimed ??
BK
Bandile K's update06 Sept 2024, 17:22
Reviewer Update
It’s been two weeks of waiting for the call from the better sure team??
In the meantime my premiums have increased even though I have not claimed ??
In the meantime my premiums have increased even though I have not claimed ??