Worst insurance and big ****s

I was buying a new property in 2020 and bank needed homeowners insurance on signing of the registration papers and i contacted bettersure for a quote and they give me a quote which i accepted on the 15 September 2020 and the aggreement was that they wont make any deductions on my account before the registration of the house and they would also contact me on the registration of the house for the confirmation of the debit order however already on the 15th October 2020 , they started deducting the money and i called them to find out why are they deducting the money, then i received a different explanations and i requested for the refund or payback, and i was told that the matter was escalated for refund, nothing came out of that promise. Even yesterday they just deducted the money, and worse that application was cancelled with the bank in January 2021.