WORST INSURANCE!!

Better off not being insured!! We bought our house about 2 years ago, I have been with Bettersure from the start, never claimed and always pay my policy on time. In February we had a terrible hail storm which cause damage to our roof, I contacted Bettersure, while since the 26 Feb, I am still waiting for an answer from them, I have called countless of times, been out on hold for 15 min only for the call to drop, I have been told the same story every single time, “they are waiting for the service provider to amend the quote” last week I was told they have received the amended quote and by Thursday I would get an answer, today I was told they are waiting for an amended quote “but it does seem there is poor maintenance that has caused the leak” our roof was redone 2 years ago just before purchasing the home. What is the point of having insurance if you have to wait more than 6 weeks for an answer, since then there has been more damage to our ceiling from the rain we have had, now who is responsible for this?? If I was told in week 1 that it won’t be covered then fine we would’ve done it ourselves but now waiting has caused more damage. Absolutely shocking and most frustrating service I have every received!!! I have been patient and kind up until today. I will be cancelling my policy! #Notahealthyhome #Betternot