MR
Meagan R

1 reviews | Active since Jul 2023

27 Oct 2025, 10:07

Worst insurance

ITS BEEN 3 WEEKS THAT I DONT HAVE HOT WATE R,NOBODY CALLS YOU BACK,NOBDY FOLLOWS UP. SENT THE PAYOUT FORM LAST WEEK AND STILL NO MONEY TO FIX MY GEYSER!

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Replies (4)
BetterSure Financial Consultants
BetterSure Financial Consultants's reply27 Oct 2025, 10:33
Official
Hello Meagan

Thank you for reaching out, and we apologise for the delay and lack of communication you've experienced. 

Our Claims Operations Manager confirms that we have not received the signed Agreement Of Loss letter back from you yet and as a result, we are not able to process the payment. Kindly sign the letter and send it back so that we can resolve the claim.

Please let us know if there is anything else you need assistance with.

Warm regards,
BetterSure 
MR
Meagan R's update27 Oct 2025, 10:39
Reviewer Update
I have proof that I sent it back on the same day.
BetterSure Financial Consultants
BetterSure Financial Consultants's reply27 Oct 2025, 10:45
Official
Hello Meagan

Kindly confirm the email address that you sent it to so that we can investigate the matter and find out why you have not been assisted by the relevant team.

Warm regards,
BetterSure
BetterSure Financial Consultants
BetterSure Financial Consultants's reply28 Oct 2025, 10:33
Official
Good morning Meagan

Our Claims Operations Manager has confirmed that we've received the signed Agreement of Loss letter from you and have sent it to the finance team for processing. You can expect to receive the proof of payment this morning.

Please let us know if you need help with anything else.

Warm regards,
BetterSure