sJ
sheron J
1 reviews | Active since May 2025
07 Aug 2025, 11:33
worst home contents insurance dont dare to go with them
If i could give a zero I would. I logged a claim on Friday 01 August 2025 and the assessor came out the very same day. It is almost friday again and i have been following up on this claim since it was lodged. I have send numerous emails calls but no one is coming back to me. This is so frustrating but they are fast to take your money but when it comes to service nothing is actioned. We pay for a service and dont receive any
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sheron J's updateReviewer Update
07 Aug 2025, 13:31This is the worst insurance ever got an email to say the claim has been escalated to head office that is **** cause they don't have authority to make a decision why do you have a RE if you can't advise the client or make a decision based on findings. why do you pay cause they just want your money and no service is given ombudsman is where i am going and also moving my insurance
sJ
sheron J's update07 Aug 2025, 13:31
Reviewer Update
This is the worst insurance ever got an email to say the claim has been escalated to head office that is **** cause they don't have authority to make a decision why do you have a RE if you can't advise the client or make a decision based on findings. why do you pay cause they just want your money and no service is given ombudsman is where i am going and also moving my insurance
BetterSure Financial Consultants's replyOfficial
08 Aug 2025, 13:36Hello Sheron
Thank you for sharing your feedback. We understand your frustration regarding the delay in finalising your claim. While we are glad that the assessment was conducted on the same day, we sincerely apologise that you have not received timely updates despite your follow-ups via email and phone.
Kindly note that the findings on the claim fall within the policy exclusions, and what you have received is a potential rejection pending the final decision by the underwriter, which is part of the process for rejection proposals.
Warm regards,
BetterSure
Kindly note that the findings on the claim fall within the policy exclusions, and what you have received is a potential rejection pending the final decision by the underwriter, which is part of the process for rejection proposals.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Aug 2025, 13:36
Official
Hello Sheron
Thank you for sharing your feedback. We understand your frustration regarding the delay in finalising your claim. While we are glad that the assessment was conducted on the same day, we sincerely apologise that you have not received timely updates despite your follow-ups via email and phone.
Kindly note that the findings on the claim fall within the policy exclusions, and what you have received is a potential rejection pending the final decision by the underwriter, which is part of the process for rejection proposals.
Warm regards,
BetterSure
Kindly note that the findings on the claim fall within the policy exclusions, and what you have received is a potential rejection pending the final decision by the underwriter, which is part of the process for rejection proposals.
Warm regards,
BetterSure