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Irfaan S
1 reviews | Active since Sept 2014
23 Jul 2024, 21:56
Worst experience ever with Bettersure
I had the worst experience with Bettersure when I needed to claim for my broken geyser. The water coming out of my taps was brown which a plumber said the inside of the geyser could be rusted. Bettersure declined my claim as they said they I could only claim for a burst geyser. Basically my geyser wasn't broken enough. I paid my premiums on time each month but when I needed Bettersure in a difficult situation they weren't able to help. It's safe to say that I'll be cancelling my policy with Bettersure.
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Replies (1)
BetterSure Financial Consultants's replyOfficial
24 Jul 2024, 16:37Hello Irfaan
Thank you for your feedback.
Our claim’s manager contacted the initial service provider who confirmed that the geyser’s thermostat was replaced. The incident report showed that there is no rust or damage to the geyser and that the geyser is fully operational. Therefore, the claim was rejected.
However, the claim’s manager has also spoken to you today and confirmed that a second service provider will be appointed to conduct a thorough assessment to determine the reason for the color of the water. Following the outcome of the second assessment she will be in contact again. Thank you for your patience while we do the second assessment.
Warm regards
BetterSure
Warm regards
BetterSure
BetterSure Financial Consultants's reply24 Jul 2024, 16:37
Official
Hello Irfaan
Thank you for your feedback.
Our claim’s manager contacted the initial service provider who confirmed that the geyser’s thermostat was replaced. The incident report showed that there is no rust or damage to the geyser and that the geyser is fully operational. Therefore, the claim was rejected.
However, the claim’s manager has also spoken to you today and confirmed that a second service provider will be appointed to conduct a thorough assessment to determine the reason for the color of the water. Following the outcome of the second assessment she will be in contact again. Thank you for your patience while we do the second assessment.
Warm regards
BetterSure
Warm regards
BetterSure