1 reviews | Active since Feb 2017
Worst Ensurance ever not Bettersure Ho
Poor overall knowledge and service. This is turning out to be a nightmare not for the 1st time. Staff has no knowledge of products and I have spoken to +/- 7 different people that is hearing about one if the covers for the 1st. Trying to submit a claim for Appliance Maintenance Claim that nobody has knowledge of and keeps on getting confused with Home Assist that is entirely different. Was on the phone for hours yesterday. Then when everyone agrees that option does in fact exist, they cannot log the call as there is an error in my profile. I had to get them to escalate it as they expected me to do so. This morning its logged as Home Assist so we are starting this circus again. Now I must contact Admin because we are starting this circus again. Can someone with knowledge please assist
Thank you for contacting us and bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you’ve experienced with our service. Your feedback is essential, and we understand how disappointing it must be to face these challenges repeatedly.
Our team is urgently investigating your claim and the service difficulties you've pointed out. We will ensure you get a professional, accurate, and timely response soon.
Regards,
BetterSure
Thank you for contacting us and bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you’ve experienced with our service. Your feedback is essential, and we understand how disappointing it must be to face these challenges repeatedly.
Our team is urgently investigating your claim and the service difficulties you've pointed out. We will ensure you get a professional, accurate, and timely response soon.
Regards,
BetterSure