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vantonderleeandre V
1 reviews | Active since Feb 2017
08 Sept 2026, 07:50
Worst company with the worst service ever!!!!
This is the worst company ever!!!!we have called them so many times to cancel our policy and we got so many cancelation letters but every month they keep deducting our account!!!!then we call them again and the same thing happen again and again and again !!!I'm fed up with you people not doing your jobs!!!!this is going on since april!!!all the money you have taken from our account which you were not supposed to !!!
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Replies (2)
BetterSure Financial Consultants's replyOfficial
08 Sept 2026, 08:43Hello Lee-Andre,
Thank you for bringing this to our attention. We’re really sorry to hear about your experience. We understand how frustrating it must be to have contacted us several times to cancel your policy, received cancellation letters, and then continued to see deductions from your account.
Thank you for bringing this to our attention. We’re really sorry to hear about your experience. We understand how frustrating it must be to have contacted us several times to cancel your policy, received cancellation letters, and then continued to see deductions from your account.
We take what you’ve shared seriously, especially as you’ve indicated that this has been happening since April. You should not have had to contact us repeatedly about the same concern.
We are investigating what happened with your cancellation and will get back to you with feedback and next steps.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Sept 2026, 08:43
Official
Hello Lee-Andre,
Thank you for bringing this to our attention. We’re really sorry to hear about your experience. We understand how frustrating it must be to have contacted us several times to cancel your policy, received cancellation letters, and then continued to see deductions from your account.
Thank you for bringing this to our attention. We’re really sorry to hear about your experience. We understand how frustrating it must be to have contacted us several times to cancel your policy, received cancellation letters, and then continued to see deductions from your account.
We take what you’ve shared seriously, especially as you’ve indicated that this has been happening since April. You should not have had to contact us repeatedly about the same concern.
We are investigating what happened with your cancellation and will get back to you with feedback and next steps.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's replyOfficial
09 Sept 2026, 08:27Hello Lee-Andre,
Thank you for your patience while we looked into your concerns.
We’ve completed our investigation and can confirm that your policy was cancelled earlier this year. Unfortunately, due to an issue with our system, the debit orders did not stop when the policy was cancelled, which resulted in further deductions from your account.
We sincerely apologise for this. We understand how frustrating it must have been to continue seeing deductions after you had already cancelled your policy, particularly after contacting us about the matter.
We have identified the issue, and our team is addressing it. We have also submitted a refund request for the deductions that were processed after your policy was cancelled, and this is currently being processed.
We’re sorry for the inconvenience this has caused you these past couple of months and though we're sad to see you go, we wish you all the best in the future.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply09 Sept 2026, 08:27
Official
Hello Lee-Andre,
Thank you for your patience while we looked into your concerns.
We’ve completed our investigation and can confirm that your policy was cancelled earlier this year. Unfortunately, due to an issue with our system, the debit orders did not stop when the policy was cancelled, which resulted in further deductions from your account.
We sincerely apologise for this. We understand how frustrating it must have been to continue seeing deductions after you had already cancelled your policy, particularly after contacting us about the matter.
We have identified the issue, and our team is addressing it. We have also submitted a refund request for the deductions that were processed after your policy was cancelled, and this is currently being processed.
We’re sorry for the inconvenience this has caused you these past couple of months and though we're sad to see you go, we wish you all the best in the future.
Warm regards,
BetterSure
Warm regards,
BetterSure