iR
ihtishaam R
1 reviews | Active since Dec 2022
08 Sept 2025, 14:42
worst company ever
If i could rate this company -20 i would absolutely ********** just put up my premium by R420 and the consultant i spoke to said basically ifn i dont like it a should look for another insurer. ZI will be doing just that i should have actually a long time ago
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Replies (1)
BetterSure Financial Consultants's replyOfficial
08 Sept 2025, 14:54Hello Ihtishaam
Thank you for sharing your experience. We’re truly sorry to hear about your frustration regarding the recent premium adjustment and the interaction you've described with our consultant.
Thank you for sharing your experience. We’re truly sorry to hear about your frustration regarding the recent premium adjustment and the interaction you've described with our consultant.
We understand that a premium increase can be stressful experience especially when it’s not accompanied by clear communication or empathy. The comment you've described does not reflect our values, and we deeply regret that you were made to feel dismissed rather than supported.
Your feedback has been escalated to our service team for urgent investigation.
We are committed to ensuring our consultants uphold the respectful, solution-focused service our clients deserve so we will get back to you shortly.
Warm regards,
BetterSure
We are committed to ensuring our consultants uphold the respectful, solution-focused service our clients deserve so we will get back to you shortly.
Warm regards,
BetterSure
BetterSure Financial Consultants's reply08 Sept 2025, 14:54
Official
Hello Ihtishaam
Thank you for sharing your experience. We’re truly sorry to hear about your frustration regarding the recent premium adjustment and the interaction you've described with our consultant.
Thank you for sharing your experience. We’re truly sorry to hear about your frustration regarding the recent premium adjustment and the interaction you've described with our consultant.
We understand that a premium increase can be stressful experience especially when it’s not accompanied by clear communication or empathy. The comment you've described does not reflect our values, and we deeply regret that you were made to feel dismissed rather than supported.
Your feedback has been escalated to our service team for urgent investigation.
We are committed to ensuring our consultants uphold the respectful, solution-focused service our clients deserve so we will get back to you shortly.
Warm regards,
BetterSure
We are committed to ensuring our consultants uphold the respectful, solution-focused service our clients deserve so we will get back to you shortly.
Warm regards,
BetterSure