Worse insurance company by far!

I wish that there was an option with "no stars" that I can select to describe my disappointment in this company! I was forced by my bank to use Bettersure for home structure insurance when we purchased our home in June 2023. I put in a claim on 26 Feb 2024 and the only communication I received was the message saying that the service provider will come an asses the fault. Today is the 22 March 2024 and I have STILL have not received any comms regarding this matter. I escalated 3/4 times now by calling them myself, I sent numerous mails regarding this matter and the answer remains the same - They are waiting on the supplier for the correct report. One of the agents were really helpful and he tried to assist as best as he can, but I understand that he does not have the authority to get this matter resolved and approve the claim. My pool went from blue to grass-green and is going to cost me even more to get it sorted...just because of the bad service from Bettersure. I am not pleased with them and would never recommend them to any one. All the efforts, time and money waisted on them makes my blood boil! Well done you guys...you just proved to me why I should not have gone with you in the first place! You are the worse....