1 reviews | Active since Jan 2025
Worse home insurance
I have a home loan insurance with Bettersure made a claim from 29 December 2024 until today they haven't paid and not communicating at all, I'm the one who always makes call to my surprise yesterday (28 January) they offer a settlement of R4700 for Home content lost item from a value of R20930 and there excuse it that I was paying less for the home content value I have but when I took the insurance they never asked me about the items I have and never sent an assessor to assess my home content when I ask how did they calculate the R58000 home content I'm covered for there is no answer but they say I signed a contract which I never did,which means this insurance policy was sold to me in a wrong impression. I have escalated the matter to my attorney.
We're very sorry to hear about the difficulties you're having with your claim. It's frustrating when expectations aren't met and communication is lacking. We understand the importance of clarity and fairness in such matters, and it sounds like your concerns were not appropriately addressed.
Our claims team leader has confirmed that she has contacted you regarding your claim. We have also requested a copy of the sales call recording to review the conversation and address your concerns.
Warm regards,
BetterSure
We're very sorry to hear about the difficulties you're having with your claim. It's frustrating when expectations aren't met and communication is lacking. We understand the importance of clarity and fairness in such matters, and it sounds like your concerns were not appropriately addressed.
Our claims team leader has confirmed that she has contacted you regarding your claim. We have also requested a copy of the sales call recording to review the conversation and address your concerns.
Warm regards,
BetterSure