1 reviews | Active since Jun 2016
WARNING TO THOSE WITH LESS UNDERSTANDING
after a masive rain storm my gate motor stopped working, beeing with them for 4 years and not having claimed once thought it time to use what i paid for knowing the storm was the reason for the motor not working, after getting the assesor out to see what the problem is the diagnosis was broken main board waited for some time to get a reply of the motor is to old and has reached its end of life(this should not be a thing as i replased most of the parts myself within the last 2 years), and aparently there is no sighns of water damadge(been working in tech for 15 years most water damadged components can only be verified by removing the components from the board where one would find a buildup as water does not always stain the board), so i took it on my own to fix the aparently broken main board, then trusting the assesor to have done a good job aquired this non existing main board from takealot(Apparently these dont get sold anymore as "The motor is to old") turned out if the assesor was in any way aware of the fixing process of centurion motors he would have checked the fuse wich if turned was caked with dried water resedue and was blown "this could have been a 1 min fix" ive now paid on 2 different insurances with them for 4 years no claims to discover the quality of the work provided the other policy can only be tested when i dei and im not keen on testing that - not needed to say im in the market for another insurance
Hello Wayne
We’re really sorry to read how frustrating and disappointing this experience has been, especially after being with BetterSure for four years and submitting your first claim.
We understand why you expected the assessment to give you clarity on what had caused the problem and what needed to be repaired. We can also understand how upsetting it must have been to later find what appeared to be a much simpler issue, particularly after you had already spent additional time and money trying to resolve it yourself.
We’d like to look into this properly. As we have your details through Hellopeter, our team will review the assessor’s findings, the claim decision and the information shared with you so that we can understand the full picture and address the concerns you’ve raised.
Thank you for taking the time to explain your experience in detail. We understand why this has affected your confidence in us, and we appreciate the opportunity to review what happened.
Warm regards,
BetterSure
Hello Wayne
We’re really sorry to read how frustrating and disappointing this experience has been, especially after being with BetterSure for four years and submitting your first claim.
We understand why you expected the assessment to give you clarity on what had caused the problem and what needed to be repaired. We can also understand how upsetting it must have been to later find what appeared to be a much simpler issue, particularly after you had already spent additional time and money trying to resolve it yourself.
We’d like to look into this properly. As we have your details through Hellopeter, our team will review the assessor’s findings, the claim decision and the information shared with you so that we can understand the full picture and address the concerns you’ve raised.
Thank you for taking the time to explain your experience in detail. We understand why this has affected your confidence in us, and we appreciate the opportunity to review what happened.
Warm regards,
BetterSure