Very Disappointed in Bettersure

I am very disappointed in Bettersure home insurance, I did change Insurance company 2 years back, so with all the rain we hade and lightning, my security cameras got damaged in December, I did lock a claim and there was a company to inspect it. Up and till know NO FEED back, I have call 6 times from the beginning of January to find out when the cameras will be replaced NO answer's, up and till know....This is unexpected, I am leaving 5oclock in the morning to go to work it is only me and my daughters so what is the use If I have security cameras for our safety and it’s not working but also it does not get replaced by Bettersure so for what am I paying.