DA
Daniel A
1 reviews | Active since Oct 2019
12 Sept 2025, 10:01
Very disappointed
I have been waiting for them to give me back my money after they were not supposed to debit... It is 3 weeks later and every single day the story is the same. They are awaiting feedback. I am fed up and don't ever see myself going back to them ever again.
Helpful (0)
Replies (2)0
Replies (2)
BetterSure Financial Consultants's replyOfficial
12 Sept 2025, 10:45Hello Daniel
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience caused by the delayed refund.
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience caused by the delayed refund.
Please be assured that this matter is receiving urgent attention from our service team.
We are committed to resolving this issue as swiftly as possible and restoring your trust. We will provide a direct update as soon as possible, and we appreciate your patience while we work to bring this to a close.
Kind regards,
Bettersure
Bettersure
BetterSure Financial Consultants's reply12 Sept 2025, 10:45
Official
Hello Daniel
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience caused by the delayed refund.
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience caused by the delayed refund.
Please be assured that this matter is receiving urgent attention from our service team.
We are committed to resolving this issue as swiftly as possible and restoring your trust. We will provide a direct update as soon as possible, and we appreciate your patience while we work to bring this to a close.
Kind regards,
Bettersure
Bettersure
BetterSure Financial Consultants's replyOfficial
12 Sept 2025, 13:27Hello Daniel
We have received an update from our service team and can confirm that your policy was previously underwritten by Auto & General, as a result, the refund is being handled directly by their team. Unfortunately, this means we are reliant on their processes and timelines to complete the refund.
We have received an update from our service team and can confirm that your policy was previously underwritten by Auto & General, as a result, the refund is being handled directly by their team. Unfortunately, this means we are reliant on their processes and timelines to complete the refund.
That said, we are actively following up and our consultants will email you directly with an update on the status.
Warm regards,
BetterSure
Warm regards,
BetterSure
BetterSure Financial Consultants's reply12 Sept 2025, 13:27
Official
Hello Daniel
We have received an update from our service team and can confirm that your policy was previously underwritten by Auto & General, as a result, the refund is being handled directly by their team. Unfortunately, this means we are reliant on their processes and timelines to complete the refund.
We have received an update from our service team and can confirm that your policy was previously underwritten by Auto & General, as a result, the refund is being handled directly by their team. Unfortunately, this means we are reliant on their processes and timelines to complete the refund.
That said, we are actively following up and our consultants will email you directly with an update on the status.
Warm regards,
BetterSure
Warm regards,
BetterSure