1 reviews | Active since Jul 2019
Very disappointed
I am writing this review with so much disappointment with your services,
I joined your company in 2019 with the hopes that my home will be taken care of, I logged a claim for my roof on the 9th of Oct and i was told that its registers and I will be contacted the next day by the service provider that was after i was transferred from one agent to another, I then requested to speak to a manager and I was referred to Tebogo Selepe who is the one that registered the claim ,
On the 12 Oct 2024 I received an SMSs saying that my claim was paused with no explanation or what so ever, I decided to wait for a call from your company explaining why till yesterday no one called me.
I decided to call yesterday and the lady i spoke to said she does not know why it was paused and she will get back to me, I wanted and she never called me back.
I then called again and requested for Tebogo Selepe who said to me that it was paused by the service provider and she will check and get back to me .
I have been waiting for a call from her and she has not called.
This is by far the worst service and choosing your company is one of my regrets since I bought my house ,You do not take care of your client and do not care about their well being its raining season and i have a damaged roof that has not been attended to.
Thank you for contacting us and sharing your experience. We sincerely apologise for the level of service you have been exposed to. We strive to deliver professional and efficient experiences to our clients, especially when it matters the most—during a claim. However, it is clear that we fell short of that promise in our interactions with you.
Please allow us to investigate the reasons behind the claim being paused and what the communication gaps are to ensure a resolution on your claim. We will address this as soon as possible, and you will get feedback soon.
Warm regards
BetterSure
Thank you for contacting us and sharing your experience. We sincerely apologise for the level of service you have been exposed to. We strive to deliver professional and efficient experiences to our clients, especially when it matters the most—during a claim. However, it is clear that we fell short of that promise in our interactions with you.
Please allow us to investigate the reasons behind the claim being paused and what the communication gaps are to ensure a resolution on your claim. We will address this as soon as possible, and you will get feedback soon.
Warm regards
BetterSure
We are pleased to inform you that your claim was re-registered after being mistakenly cancelled. We apologise on behalf of the claim administrator for this error. An independent service provider has been assigned to conduct an assessment and provide us with the documentation for the claim validation. Our consultants have confirmed that the service provider is scheduled to visit you tomorrow.
Thank you again for reaching out to us and for your patience.
If you require assistance with anything else in the meantime, please let us know,
Regards
BetterSure
We are pleased to inform you that your claim was re-registered after being mistakenly cancelled. We apologise on behalf of the claim administrator for this error. An independent service provider has been assigned to conduct an assessment and provide us with the documentation for the claim validation. Our consultants have confirmed that the service provider is scheduled to visit you tomorrow.
Thank you again for reaching out to us and for your patience.
If you require assistance with anything else in the meantime, please let us know,
Regards
BetterSure